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UGG freight includes insurance according to the conditions of the international freight laws and insurance conditions.
The consignee must check if the package is undamaged. Especially the outside conditions of the packages have to be controlled. If a consignee signs a document of a freight company in which is stated everything is alright, UGG will thereafter refuse any liability.
To be able to get money from a freight insurance company, damages from the outside must be stated on the freight company’s documents when receiving the goods.
Hidden damages cannot be covered unless there are signs on the packages that they have been opened during transport.
Shipping costs are charged when items are ready to ship! The shipping costs at the time of delivery apply for preorders. When those items are ready to ship, you can alternatively order more items to get your orders above the free shipping threshold for your country.
When the items are ready to ship, we ship them together if possible and will only charge shipping costs if your delivery is below the free shipping threshold for your country. We will charge the shipping costs to your bank account if you pay by SEPA debit. Right now that is the only way. We are programming a solution to execute preorder payments at the time of shipping. Then other ways of payment will be possible. That will take a while. Please stay tuned.
The above is true for preorders and games that are temporarily out of stock. All orders for available games can be made with your favorite way of payment, like paypal, credit card etc.
Foresightful customers can check the date of arrival of our next import on the front page of the onlineshop. You can then place an order of regular items shortly before arrival of your import items. Then give us a comment or a message, and we will try to group your orders so you be above the free shipping threshold if the are enough items in your orders.
Costs in Europe
Group A: Germany
Group B: Austria, Belgium, Czech Repulic, Denmark, France, Luxembourg, Netherlands, Poland
Group C: , Croatia, Hungary, Italy, Latvia, Lithunia, Slovakia, Slovenia, United Kingdom,
(here direct customers and dealers have the same rate)
NO Free shipping Outside Europe
USA via UGG US office***
Canada, Mexico via UGG US office***
USA, Canada, Mexico
Australia, Southamerica, Asia *
*outside EU customs involved
*** For UGG games(games from our own production) no problem, it is always recommended to use this shipping option. The UGG office in the USA has the UGG games in stock, so we ship from here.’ All Games not labled UGG must use direct shipping instead
For other company games you need to specify that you want shipment directly to the USA.
**** Free Shipping counts for the total of games that can be shipped together in one shipment . Free Shipping is only possible with our Standard shipper UPS, not with other shippers.
"Together in one shipment" means that it represents all the games that UGG has in stock for shipping at that very moment, so this might NOT be all the titles you ordered. If you order a game that UGG currently doesn’t have in stock that game doesn’t count toward the Free Shipping calculation. Delaying an order until all the games you ordered are in stock to save on shipping is only possible in case of a full prepayment at the time of ordering. UGG only accepts such an orders combination to save on shipping for a maximum period of 6 weeks.The shop may calculate free shipping if you order enough items together. However, free shipping still depends on availablity of enough items, the shop cannot calculate "if and when". Futhermore the stock situation is in steady change. A shop calculation for free shipping is not a confirmation that you really qualify for free shipping. If you want to know shipping cost of seperate shipment, please consult the tables above or ask us for availibility before ordering.
Note: the rates on the left side are our selfcosts.
UGG does not make a single Euro profit with these shipping prices.
UGG uses (DHL) Shipping.
Q: May I choose another shipper?
A: UGG is a small company not big enough to make a good deal contract with more than one shipper.